Terms & Conditions

Terms & Conditions

www.wolfitbox.com.au is a website (“Site”) operated by Wolfit Box (“we”, “our” or “us”) registered in Australia under ABN 65648080264.

These terms and conditions (“Terms and Conditions”) govern the relationship between you and us and the legal terms under which we sell any of the products on our Site or via the telephone, live chat, social media or email. These Terms and Conditions will apply to any contract between us for the sale of products. Please read these Terms and Conditions carefully and make sure you understand them before ordering any products from the Site.
You may contact us by writing to us at help@wolfitbox.com.au

These Terms and Conditions must be read in conjunction with our Privacy Policy and our Website Terms of Use.

By using this Site and making a purchase you signify your acceptance of these Terms and Conditions, Privacy Policy and Website Terms and Use.

If you do not agree to these Terms and Conditions, please exit our website immediately, do not set up an account, login to and / or enter information into the functional areas of the Site and do not order any products from us. If you refuse to accept these Terms and Conditions, you will not be able to order any products from our Site.

We reserve the right to modify these Terms and Conditions. From time to time we will amend these Terms and Conditions so please continue to review the Terms and Conditions when you access or use the site and when you purchase a product. If you do not agree to the changes, you must cancel your subscription. Details of how to cancel can be found below.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer rights granted under the Australian Consumer Law. Where a statutory guarantee applies, our goods and services come with guarantees that cannot be excluded.

Registration and Account Management

To purchase any products and to take part in our consultation, we require you to register with us using the process defined on the Site. Registering with us generates a User Account (“User Account”, “Account”) for you and your dog(s). When you create a User Account, you will be asked to provide basic contact information, including your name, shipping address, billing address and payment details. This gives you access to the functional areas of the Site where you can edit information and add information relating to you and your pet (“Logged In Pages”), and means you are able to purchase products from us.

To register with us, you must be 18 years of age or over on the date of registering.

You must ensure that the details you provide us, via the Logged In Pages or any other communication (including email) are accurate and complete. All personal information that you give to us will be treated in accordance with our Privacy Policy.

You must promptly inform us of any changes to the information that you provided us with – you can do this quickly and easily by accessing the Logged In Pages. This includes your payment details. If we are unable to take payment from your card, we may still send your order and will require payment from you after this has been sent. We also reserve the right not to process your order.

If you require the changes to take effect prior to your next delivery, you must do this within your online Account prior to the cut off date and time. This cut off as standard is 23:00 two days prior to your delivery date. We reserve the right to change the cut off date and time, and will notify you of this change. You will be unable to make a change to your order after this cut off time, including but not limited to cancellation, address changes, payment details and box contents. You will be charged for any delivery which is active at the time of cut off.

Accounts are non-transferable and you cannot assign, transfer, trade or sell your Account with us to any other party.
You agree not to impersonate any other person whilst using our Site. You also agree not to conduct yourself in an offensive, illegal or immoral manner whilst using our website.

You must not create multiple Accounts for the purpose of circumventing these Terms & Conditions, including but not limited to accessing promotional offers, discounts or introductory pricing.

Accounts found to be engaging in misuse, misrepresentation or fraudulent activity may be suspended or terminated at our discretion.

Password and Security

When you register with us on our Site you will be asked to create a password which is associated with your User Account. It is your responsibility to choose a secure password and keep this safe.

You are responsible for all activity on your Account, including purchases made using your Wolfit Box Account details.

You are responsible for all actions and changes to your Account in the Logged In Pages of Wolfit Box (including but not limited to change of Dog details, subscription plan, postal address and delivery instructions).

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

Electronic Communication

When using our Site functions, using the Logged In Pages or emailing us, you are communicating with us electronically. You consent to receive communications from us electronically. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing.

By giving us your email address (by voluntarily creating a User Account with us, and / or purchasing products through us), you consent to receiving electronic communication directly from us. This communication can be directly related to your purchase or direct marketing from us.

By submitting reviews, testimonials, photos or other content to Wolfit Box, you grant us a royalty-free, perpetual, worldwide licence to use, reproduce and publish that content for marketing and promotional purposes, unless you expressly request otherwise in writing.

Orders and Subscription

You must have an Account to purchase any products or make any orders with us.

You must also have correct, accurate and valid card details entered on your User Account.

When you register an Account and make your first purchase with us, you may select a subscription based on the needs of your pet (which can mean different types of pet food products), as set out on the Site. Following your first purchase, you will automatically be subscribed to a regular order of products from Wolfit Box, per the subscription terms that you have selected.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and may not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Wolfit Box operates within Australia, and these Terms & Conditions apply to all customers located within all Australian states and territories.

Our website is intended for the promotion and sale of our products to customers within Australia only. Delivery availability may vary by location and will be confirmed at checkout. We reserve the right to limit or refuse delivery to certain areas at our discretion.

The total price paid by you for Wolfit Box is the price of the specific Subscription selected on the day your order is processed. This cost breakdown will be displayed on the website prior to you confirming the order. At this point, you can modify your details and the details of your pet prior to completing the purchase you have included details of the product that you are not happy with and the reason for this.

We reserve the right not to refund, credit or discount your Account if we believe the product to have been sent in a saleable and suitable condition and that it is the same as your order made with us.

Due to the nature of our products being fresh, frozen and perishable pet food, refunds are not available once an order has been prepared and successfully delivered, except where required under Australian Consumer Law.

We reserve the right not to refund, credit or discount an Account where:

• The product has been delivered as ordered;

• The product is deemed to be in saleable and suitable condition;

• The refund request relates to a change of mind, subscription oversight, or failure to pause or cancel before the applicable cut-off time.

Any issues relating to incorrect, damaged or faulty products must be reported to us within a reasonable timeframe and include sufficient details for us to assess the claim.

Customers must contact Wolfit Box directly to attempt to resolve any payment or order issues prior to lodging a chargeback or payment dispute with their bank.

Where a chargeback is initiated, Wolfit Box reserves the right to provide relevant information to the customer’s financial institution, including but not limited to:

• Proof of payment;

• Proof of delivery;

• Account history;

• Evidence of agreement to these Terms & Conditions;

• Evidence of promotional or account misuse.

We reserve the right to suspend or terminate Accounts associated with chargeback abuse or false claims.

We reserve the right to refuse service, cancel orders, suspend or terminate Accounts at our discretion where we reasonably believe:

• These Terms have been breached

• There is promotional or refund abuse

• There is suspected fraud or misuse

Promotions, Discounts & Introductory Offers

Unless otherwise expressly stated:

• Promotional offers, discount codes and introductory offers are limited to first orders only per household.

• Only one promotional offer may be used per household, regardless of the number of email addresses, accounts, pets, payment methods or delivery addresses used.

• Creating or using multiple accounts, email addresses or identities to access promotional offers is strictly prohibited.

• Promotional offers cannot be combined, stacked or reused unless otherwise stated.

• Wolfit Box reserves the right to withhold, cancel or recover any promotional discount where we reasonably believe the offer has been misused or obtained in breach of these Terms & Conditions.

• We may suspend or terminate Accounts that are found to be engaging in promotional misuse.

For the purposes of promotions, a “household” may be determined by reference to delivery address, billing address, payment method, IP address, account holder name or any combination thereof, at our discretion.

Delivery & Storage Responsibility

Delivery dates are estimates only.

Once delivered, responsibility for the products transfers to you.

You are responsible for:

• Ensuring safe receipt of deliveries

• Promptly storing products in accordance with provided instructions

Wolfit Box is not liable for spoilage, loss or damage due to unattended deliveries or improper storage after delivery.

Cancellation

All purchases made through the Site are subject to availability.[MLL3]  We do our best to keep products in stock and to keep the Site up to date with the availability of products

You can cancel your subscription at any time, through your Logged in Pages. The estimated payment date for upcoming orders is visible on your Logged In Pages (see the ‘Subscriptions’ section).

If you require changes to your Subscription to take effect prior to your next delivery, you must make the changes in your online Account prior to the cut off date and time (Cut Off). Changes include, but are not limited to, cancellation, address changes, payment details and box contents. This Cut Off as standard is 23:00 two days after your payment date. We reserve the right to change the cut off date and time, and will notify you of this change. You will be unable to make a change to your order after this cut off time. If the delivery is active at the time of Cut Off, you will be charged for the costs we incur, including the cost of the products and delivery fees.

Pausing

You can pause your subscription at any time, through your Logged in Pages. The estimated payment date for upcoming orders is visible on your Logged In Pages (see the ‘Subscriptions’ section).

If you want to pause or cancel your subscription you must do this within your online Account prior to the Cut Off for your next delivery. This cut off as standard is 23:00 two days after to your payment date. We reserve the right to change the cut off date and time, and will notify you of this change. You will be unable to make a change to your order after this cut off time, including but not limited to cancellation, address changes, payment details and box contents. If any delivery is active at the time of Cut Off, you will be charged for the costs we incur, including the cost of the products and delivery fees. 

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, transport delays, labour shortages or government actions.

Intellectual Property

All content on the Site is owned by or licensed to Wolfit Box and may not be reproduced without permission.

Limitation of Liability

To the maximum extent permitted by law, Wolfit Box is not liable for indirect, incidental or consequential losses.

Governing Law

These Terms are governed by the laws of Australia. All disputes are subject to the jurisdiction of Australian courts.

© 2025 Wolfit Box. All rights reserved.