All your questions, answered.

Unless it’s about where they put your shoe…

General Information

What is Wolfit Box?

We are an online dog food subscription service. We deliver amazing, human-grade meal plans made especially for your pup, direct to your door.

 

Our food is made here in Perth, Western Australia, using 95% locally sourced ingredients that are good enough for you and I to eat.

What’s inside a Wolfit Box?

2 or 4 weeks of meals for your pup depending on the plan you choose.

 

You can choose a full bowl plan, providing 100% of their daily nutritional needs, or a half bowl plan, providing 50% of their daily needs.

 

Your box will contain our vet recommended meal plan featuring all five healthy, complete and balanced recipes (unless you choose to exclude certain recipes during sign up).

 

Our 7-day meal plan: 1 x Delish’ Fish, 1 x Unleash the Beef, 1 x Boom Bang Lamb, 1 x Tum Rubbin’ Roo and 3 x Paw Lickin’ Chicken.

 

Smaller dogs follow a 14-day meal plan at the same ratio.

What’s the difference between a full bowl and half bowl plan?

A full bowl plan provides 100% of your pup’s daily nutritional needs. A half bowl plan provides 50% of their daily needs (half bowl plans are available for certain box sizes only).

 

Half bowl plans are great for pet parents who are first transitioning their dog to their new fresh diet or those who would like to try it out whilst still able to serve their old food

Are your meals raw?

Yes! Meals are made with fresh, raw ingredients and fast frozen to lock in nutrition and flavour. A biologically-appropriate raw food (BARF) diet has been shown to provide many health benefits to dogs.

However all our meals can be easily in cooked in 3-5 minutes sous-vide style, simply follow the instructions on the pack.

Can I cook the meals?

Yes! All our meals can be easily cooked in 3-5 minutes sous-vide style, simply follow the instructions on the pack or below. A gentle cook is best to preserve as much nutrition as possible.

To gently cook:

  1. Fill a pan with water and heat low on hob
  2. Place defrosted, unopened meal bag into pan
  3. Simmer gently for 3-5 minutes
  4. Carefully remove bag from pan
  5. Open, serve and watch them wolfit!

If you’re slowly transitioning your dog to a raw diet, your pooch is a fussy eater or your pup simply loves a nice warm meal, then serving their meals gently cooked can be a great option.

How fresh are the meals?

Our meals are made using fresh, raw, human-grade ingredients and fast frozen to lock-in nutrition and flavour. No preservatives, additives or other nasties required.

Why do you use only human-grade ingredients?

Not to be confused with ‘meat coming from an animal fit for human consumption’, we use ingredients that you or I could eat. This is to ensure the highest standards of quality so you can trust where your pup’s food has come and guarantee a high-quality diet for a long, happy and healthy life. Our mantra is: if it’s not goo enough for those on two legs, it’s not good enough for those on four.

Are Wolfit meals a ‘complete’ dog food?

Our meals provide a natural diet that includes all the nutrients, vitamins and minerals dogs need for a complete and balanced diet without the need for preservatives, additives or other nasties. All our meals meet AAFCO standards and are vet and nutritionist approved.

Is Wolfit Box suitable for puppies / senior dogs?

Yes, our meals are suitable for dogs of all ages.

 

It’s important to note that puppies are fast growing and need a daily amount of food that is the equivalent of what they will eat as adults. This can be surprising to many new puppy parents, please check out our puppy guide to make sure you select the right box size for your puppy.

Are your meals ‘grain free’?

Yes! We do not add grains to our meals. Not only are grains an allergen source, they are completely unnecessary. Commercial pet food companies like to add grains such as soy, wheat and corn to their meals as a cheap means of ‘bulking’ them up. We don’t.

My dog has allergies, can I still subscribe to Wolfit Box?

Yes! If your dog has an allergy to a certain meat, you can exclude that meal from their plan. Simply select them in the allergies section during sign up so we know not to include them in your box. Meal plans are completely flexible and you can adjust them any time to include whichever meals you’d like. If your dog has a grain allergy, all meals are suitable as all of them are grain free.

My dog is on an elimination diet, can I still subscribe to Wolfit Box?

Yes! Tum Rubbin’ Roo is a hypoallergenic, single-protein meal and is the perfect choice for dogs on an elimination diet. Simply select the meals you’d like to exclude for their plan during sign up.

 

Your pup’s meal plan is completely flexible and you can adjust it anytime, including whichever meals you’d like. For example, if you’d like to include only Tum Rubbin’ Roo meals in your box that’s totally fine. Then, if later you find out that safe for your pup to have fish, you can add Delish’ Fish to their box in your preferences area. 

Is your packaging BPA free?

Yes! Our meal pouches are 100% BPA free.

How it works

How long does the food in each delivery last?

Each box will contain 2 or 4 weeks of food depending on the box and plan chosen. Our deliveries are perfectly timed so your pup never misses a meal.

Where do I store the meals?

Store all meals in the freezer, defrosting a meal overnight in the fridge as required.

How much space do I need in the freezer?

A rough guide is one or two loaves of bread for smaller dogs and three or four loaves of bread for larger breed dogs.

What’s the best way to open the meal pouches?

Meals are easy to open, serve and store. Follow the instructions in your welcome pack or see our opening guide here.

Do I need to cook the food?

Nope! A biologically-appropriate raw food (BARF) diet has been shown to provide many health benefits to dogs and we’d recommend serving your meals raw.  You can simply defrost overnight in the fridge, open and serve.

 

However all our meals can be easily in cooked in 3-5 minutes sous-vide style, simply follow the instructions on the pack.

 

If you’re slowly transitioning your dog to a raw diet, have a fussy pooch or your pup simply loves a nice warm meal, then serving their meals gently cooked can be a great option.

How should I transition my dog to his new, fresh diet?

If you are making a drastic change to your dog’s diet (e.g. an all kibble diet to their new raw and fresh diet), it is best to introduce them slowly to avoid an upset stomach. It’s appropriate to do this for puppies, seniors and those with gastrointestinal issues.

 

Slow switch:

Day 1-7: mix 25% Wolfit with their old food and serve.

Day 8-14: mix 50% Wolfit with their old food and serve.

Day 15+: serve 100% Wolfit.

 

Can I still feed my dog treats?

Absolutely! Check out some of our delicious and nutritious treats here.

I discovered / think my dog is allergic to a certain protein, what shall I do?

No problem. If you know or suspect your dog may be allergic to a specific meat protein, you can choose to exclude that meal from their plan. Simply login, click ‘Manage’ and adjust their meal plan by selecting that meal as an allergy in your preferences area.

My dog doesn’t like a certain recipe, what do I do?

We love converting fussy dogs to their new, fresh and healthy diet! Try out these vet recommended tips to get them wolfing it.

 

A popular method is to gently cook their meal. All meals can be easily cooked in 3-5 minutes sous-vide style, simply follow the instructions on the pack. Some dogs prefer certain recipes warmed up, it’s a completely different eating experience for them to enjoy.

 

If you’ve tried all methods and it still isn’t working out, then you can exclude that meal from their plan in your preferences area. Simply login, click ‘Manage’ and adjust their meal plan by selecting that meal as an allergy in your preferences area.

Are your delivery materials recyclable?

Yes! The best way to recycle our insulated liners and icepacks is to give them back to us. Every so often we will announce ‘recycle days’ where our driver will pick up your old liners and icepacks, so keep them safe! You can recycle boxes by placing them into your residential yellow bins. Check with your local council if your meal pouches are recyclable at home.

Subscription and Delivery

How do I subscribe?

Visit our Get Started page and choose a box based on your dog’s weight, select a plan and enter your dog’s details. We then lovingly prepare your pup’s perfect meal plan and deliver it to your door. You can adjust or pause your plan any time. There are no lock-in contracts.

How can I add multiple dogs to my plan?

There are two ways:

 

  1. You can choose to add two (or more) dogs to the same plan and split the box between them (e.g. if you have two dogs, simply double the box size to accommodate both) or;
  2. Go through the sign up process one time for each dog.
How much does a box cost?

It depends on the box size and plan you choose. Select a box size based on your dog’s weight and choose a plan that best suits your needs.

Do you deliver for free?

Yes! We deliver for free inside the Perth metro area.

Can I track my box and receive delivery notifications?

Yes, all plans include free tracking and SMS alerts to let you know when your box is arriving.

What if I’m not at home during delivery?

No problem! Insulated boxes keep meals frozen for up to 8 hours outside. It’s best to ensure there is a shady area near your door that boxes can sit in. All plans include free tracking and SMS alerts to let you know when your box is arriving.

How do I pause deliveries?

If you would like to pause or skip deliveries, simply login and go to: Manage > Subscription Settings > Pause my subscription.

How do I change my box size?

Contact us and we’ll switch your box to the size of your choice, there’s no need to unsubscribe.

Can I pay with cash?

As an online service we only take online payments to keep things running smoothly.

What if something is wrong with my order?

Contact us and we will put things right.

Can I adjust, pause or cancel my subscription?

Yes, you can adjust your pup’s meal plan, pause or skip deliveries and cancel your plan in your login area.

 

Have we missed anything?

What the pups say!